FAQ's

Can I order a product via email and have an invoice sent to the school?

Yes, you can.

However, only the following courses can be ordered in this way:

Stage 4/5 Geography and History

Years 7/8 and 9/10 Geography and History

Commerce

Preliminary/ HSC CAFS

Preliminary/ HSC PDHPE

Stage 4/5 PDHPE

Preliminary/ HSC Business Studies

Preliminary/ HSC Food Technology

Please indicate whether you wish the product to be produced on USB or CD.

Please provide your MAILING DETAILS.

Please provide a school ORDER NUMBER as goods cannot be provided to a school without their authorisation.

 

Can I request a private order on CD or USB?


Yes, you can.

However, only the following courses can be ordered in this way:

Stage 4/5 Geography and History

Years 7/8 and 9/10 Geography and History

Commerce

Preliminary/ HSC CAFS

Preliminary/ HSC PDHPE

Stage 4/5 PDHPE

Preliminary/ HSC Business Studies

Preliminary/ HSC Food Technology



Simply, EMAIL DECS with the details of the product requested (Eg: Food Technology Blackline Masters)

Tell me whether you wish the product to be produced on USB or CD.

Then provide your MAILING DETAILS.

I will then draft an invoice with payment details therein. Once payment is made, I will forward the goods to you.

Can I order a download without going through the shop/ checkout?

No, unfortunately this service is not available.

 

How do I get the Online course I have just purchased?

An email will be sent to you as a first time customer and it will provide you with the details for registering for the course and logging in.

Once you are registered, you may use the convenient LOGIN BUTTON on the Home Page of the Devine Educational Consultancy Services website.

 

Can I get a refund?

Please take care in your ordering as refunds are only available if the products are faulty.

As the products can be easily copied, refunds are NOT available on electronic orders.

If you are disatisfied with the product in any way, please contact Karen Devine at DECS (devineconsult@outlook.com or 0408 439 882)

 

How does the multiuser licence work?

The multiuser licence must be purchased if you wish to use electronic media on more than one computer or load onto a network.

After all, you have only purchased ONE product, it should only be on ONE computer.

The multiuser licence is a ONE-OFF $99.00 fee. 

 

Do you have a fax number?

My apologies, but I do not use a fax.  Please contact via email or phone.

 

How much is the postage?

This is only relevant if you are doing a custom order.

The postage costs for CD's is $12.50 for most of Australia.

Please call or email if you have any queries regarding postage.

NB: We reserve the right to change postage costs at any time due to increases in prices at Australia Post.